Take permitting and licensing to the next level
Make your town more business-friendly. Process permits and licenses online for increased accuracy and efficiency.
ViewPoint's permitting and licensing solutions include specialized software for government employees and citizens. The web-based citizen portal is simple and clear for even basic computer users. Government employees can take advantage of powerful features in an intuitive interface.
Digitizing permit operations helps reduce errors. Fees are calculated automatically and can be processed online via PayPal. Data validation ensures that the required information has been collected at each step. If required, departmental sign-offs are automatically flagged and must be completed before permits can be issued.
For permits not requiring departmental sign-offs, it's even easier. Applicants can apply, pay for, and print these permits right from home.
Increase revenue by making it easy for citizens and businesses to apply for the permits and licenses they need.
Help your citizens help themselves
The Citizen Service Center module provides citizens with a one-stop portal for permitting and code enforcement.
With its easy-to-use question-based interface, the site is easy to use for every citizen. The powerful system allows applicants to submit multiple code enforcement complaints in the same case, minimizing processing time and resources.
The proven online permitting interface uses a step-by-step wizard to collect the required information, calculate the fees, and process payments. For permits not requiring departmental approval, the applicant can even print the permit right from home!
With the new visual workflow, citizens can check the status of their inquiry in real time. By clicking on each step, they can see detailed reports of what actions have been taken. With step-by-step status tracking, citizens no longer need to call multiple departments to track down the status of their permit or complaint.
Empowering citizens lessens the resource burden on municipal employees. Shorten lines and processing times and give your citizens the convenience of online access.
Inspect in real time
A window onto your data
Powerful analytics and reporting lie at the heart of all ViewPoint software. We understand your need to understand, visualize, and report on government operations.
The Dashboard, found in ViewPermit and ViewNforce, provides a high-level view of customizable metrics such as processing time and revenues. Its role-based functionality adapts the information to the type of user.
ViewPoint software includes a number of common built-in reports for revenue, staff, time-series analysis, and other important data. In addition, it includes the ability to pick and choose variables to easily create customized reports.
With ViewPoint, it's easy to stay accountable, manage effectively, and summarize large amounts of data.
Cut your paper trail
An efficient Document Management System eliminates the manual search for paper documents. It produces reports as well as work orders for new installation, routine maintenance, and emergency response materials that display important as-built information and historical data.
ViewPoint's ViewDocs software provides a GIS-based solution to manage and track tie-cards and as-built plans for public works departments and public utilities. It eliminates the need to search through paper plans by linking electronic versions of the documents to their associated geographic location using the GIS. For example, if a DPW worker needs to quickly retrieve the tie card or as-built for an address or area of town, they can go to ViewDoc, enter the address and immediately the record will be loaded on-screen, ready for printing or export to a portable device for mobile deployment.
ViewPoint’s mobile implementation of the document management system can be customized also to provide remote access to data, an extremely useful feature for field services or emergency response. Archived information as well as written notes can be remotely retrieved saving time and enhancing mobility.